I promised you a new feature and I'm jolly well going to deliver. Part of our role over the past year has been to monitor the quality (or otherwise) of correspondence produced using a brand new, high tech, multi-thousand pound technological solution facilitator (or "program" to you or I). Most of the letters are good because we wrote them ourselves and simply let the users pick what they needed. But sometimes, just sometimes, they tried to make up their own missives.

None of these have been amended in any way other than to hide confidential information. They are screen grabs from Acrobat which have been resized and saved as JPGs. Every one of these letters was sent out to a customer.